Terms & Conditions

Purpose of hotelgo24.com

Users of the website have access to information about third party products and services related to travel and tourism and, where it is explicitly stated, they can also make reservations and buy these products and services from the corresponding suppliers.

General Terms & Conditions

Hotelgo24.com is a website owned and managed by EMGRON Sp. z o. o., a limited liability company registered and having legal seat in Poland, postal address:

EMGRON SP. zo. o., Białowieska 48/20, 54-235 Wrocław, Poland

National Court Register 0000334273, Tax Identification Number 8942980391

Through Hotelgo24.com, we provide a booking service where the users can book all the services offered to them. The services cover various accommodation offers such as hotels, motels, hostels, bed and breakfasts, etc. Users can browse, compare, select and book the desired accommodation facility.

Hotelgo24.com is an online advertising and marketing platform through which all our service suppliers offer all kinds of accommodation services. After completing a reservation through hotelgo24.com, a direct contractual relationship (legally binding) is established between the user and the chosen third party service supplier.

As soon as you make your reservation, we forward all the reservation details to the service supplier in question, that will then confirm the reservation by sending a confirmation email.

These Terms of Service apply to the contract made between the user and the service supplier to the extent explicitly described hereafter.

The online accommodation reservation service and content provided through this website is ran and supplied by EAN.com, LP., and it is governed by the company’s terms and conditions, which users have to accept when making a reservation (Terms and conditions). Moreover, any other product or travel service provided by this supplier on this Website will also be governed by its terms and conditions.

Conditions of Use of The Bookings Service

As a condition of your use of this Website, you warrant that:

  1. you are at least 18 years of age;
  2. you possess the legal authority to create a binding legal obligation;
  3. you are a consumer, i.e. natural person who is acting for purposes which are outside his trade, business, craft or profession;
  4. you will use this Website in accordance with these Terms of Use;
  5. you will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act;
  6. you will inform such other persons about the Terms of Use that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto;
  7. all information supplied by you on this Website is true, accurate, current and complete.

The information available on our Website is based on the information that the service suppliers provide us with. As for the accommodation establishments, they have access to the service supplier's extranet, which makes them completely responsible for updating their prices, availability and any other details that appear on our Website about the products and services advertised.

Technical requirements

Using the booking service provided by hotelgo24.com is possible only if the client’s system meets the following technical requirements:

  • Internet Explorer version 9.0 or more update with ActiveX, JavaScript and Cookies on, or
  • Mozilla Firefox version 30 or more update with Java, JavaScript and Cookies applets on, or
  • Google Chrome version 30 or more update with Java, JavaScript and Cookie applets on.
Free service

Our service is free of charge for users as we are an advertising platform. Unlike others, we do not charge users for our service nor do we add any extra charges or commission (for reservations) onto the price of the products and services advertised.


Pursuant to the limitations mentioned in these terms and conditions, to the maximum extent permitted by law, in particular Ustawa z dn. 30 maja 2014 r. o prawach konsumenta (Polish Consumer Law), we can only be held responsible for the damage suffered, paid or incurred due to defects caused by the non-fulfilment of our obligations emerging from the use of hotelgo24.com website. Because of the nature of our advertising services, you are directly engaged under contract with our service providers and the legal relationship is governed in accordance with the terms and conditions that you are specifically subject to when the reservation is made.

To the maximum extent permitted by law, in particular Ustawa z dn. 30 maja 2014 r. o prawach konsumenta (Polish Consumer Law), neither our company, nor our management, employees, representatives can be held or responsible for:

  • mistakes made in the descriptive information (including the information about prices, availability and classifications) of the establishment on our website;
  • services rendered or products supplied by the accomdation facility;
  • any type of damage (personal), death, damage to property or other kinds of damage, loss and expenses (direct or indirect, consequential or punitive) that are suffered, incurred or paid, whether they are due to acts (legal), errors, breach of regulations, (evident) negligence, deliberate unprofessional behaviour, omissions, non-compliance, erroneous representation, objective extra-contractual liability or anything else which can be (completely or partially) attributed to the accommodation facility (employees, managers, staff, agents, legal representatives or affiliated companies), including a cancellation (partial), overbooking, a strike, force majeure or any other acts that are beyond our control.

As services rendered by EMGRON Sp. z o. o. are limited to managing the website affiliated with EAN.Com, LP the reservation cancellation is possible, but it is governed by EAN.Com Terms of service and applicable laws.


Unless stated otherwise, both the software needed for our services and used on our website and the site content are subject to intellectual property rights (including the copyrights) of Hotelogo24.com, its suppliers, distributors, EAN.Com, LP and other third parties.

Governing Law, Jurisdiction and ToS Language

The original text of these terms an services is in Polish. Any translation of the same in other languages is considered to be devoid of any legal value. In the event of any dispute, the Polish text will prevail over its translation. Insofar as it is legally permitted, these terms and conditions together with the provision of our services shall be governed by and interpreted in accordance with the existing law in Poland, and any kind of dispute over these terms and conditions or our services shall be submitted to the jurisdiction of the competent courts in Poland.

Application of these terms of service in any case shall be without prejudice to the application of the provisions of European or Polish Consumer Law as implemented in Ustawa z dnia 23 kwietnia 1964 r. - Kodeks cywilny (Polish Civil Code) and Ustawa z dn. 30 maja 2014 r. o prawach konsumenta (Polish Consumer Law).