Please refer to the hotel description for specific needs, or alternatively contact the hotel.
We cannot guarantee that a room with your requested options will be available.
There are several reasons why this could happen:
If we don't have rooms available for the dates you want, the hotel may not show up in your search. You may want to try your search again without dates.
If you use the filters on the Search Results page to narrow your preferences, it's possible that you have filtered that hotel out of the listing.
Or you could be searching for a hotel for which this web site does not have negotiated rates.
The best way to find a specific hotel is to filter by hotel name after performing a search in your desired location.
You may cancel your booked reservation by using the link on the Customer Service page or via the link on your confirmation email.
Find the reservation you would like to cancel and click the "Cancel Your Reservation" option below that reservation. You will be taken to a page that shows the details related to this reservation. A confirmation message will appear, and your cancellation confirmation will be emailed to you.
Each hotel has its own change and cancellation policy which we are required to pass on. We provide the policy for each hotel in several places throughout the site. The easiest way to find it is on the "Description" tabs of the individual hotel, after entering your travel dates. You can also find the change and cancellation policy while making your reservation and in your email confirmation.
In order to offer the most competitive rates, some bookings have non-refundable terms so they are not eligible for a refund once purchased. The one exception is if you have purchased a travel insurance policy for your booking and the reason for your change is covered under that policy.
Please note that non-refundable reservations cannot be changed or modified; please check your reservation policy before making a change.
If you need to make a change after you’ve booked a reservation, you can view your hotel's change and cancellation policy in your confirmation email.
Hotel Address and Phone Number: After you have completed your booking, you will receive a confirmation email that provides the hotel's address. You will need to look up the hotel phone number. Please be aware that in some cases, the phone number provided will route to a general information number for the hotel chain. We recommend you use the local hotel number to ensure you are speaking directly to someone at the hotel property.
Hotel directions: If you access your itinerary online, locate and use the link to map/directions to the hotel. You may also want to view Google Maps for more detailed directions. If you are not sure how to get to your hotel, it's always best to call the hotel directly.
Distances to landmarks, if provided on your itinerary, are calculated in a straight line from the hotel’s location to the point of interest or airport and may not reflect the actual travel or driving distance.